e!Sankey-Forum

General Category => Technical Support => Topic started by: mof1da on August 18, 2015, 01:41 PM

Title: Accessing live links failed
Post by: mof1da on August 18, 2015, 01:41 PM
Hello,
I keep on getting an "Accessing live links failed" message, saying that "Please ensure that Excel is not busy or in edit more".
But there is no Excel process open! In the meanwhile it seems I have lost all of my nice sankey diagram...  >:(
Any help, please?
fabio
Title: Re: Accessing live links failed
Post by: pbeilschmidt on August 18, 2015, 01:45 PM
Hello mof1da

your message has been redirected to the e!Sankey Help Desk: (support@e-sankey.com).
One of our agents will contact you directly.
Can you let us know which version of e!Sankey you are using, please (to find out just check about dialog or version panel on the start screen).

Peter