Author Topic: Error unable to create a new file 3.2.0.424  (Read 1384 times)

Offline coalesce91

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Error unable to create a new file 3.2.0.424
« on: July 20, 2016, 05:05 PM »
Getting the following errors when attempting to create a new file.

Load from file
"C:\users\jz\documents\e!Sankey\3.2.0.424\templates\default-en.santem" failed.

Unable to load file
"C:\users\jz\documents\e!Sankey\3.2.0.424\templates\default-en.santem".  Signature validation failed, file integrity compromised.

Anyone had this issue before?

Thanks.

Offline pbeilschmidt

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  • e!Sankey - show the flow.
    • Umberto - know the flow.
Re: Error unable to create a new file 3.2.0.424
« Reply #1 on: July 21, 2016, 08:45 AM »
Hello colaesce91,

this is a known bug that occured start with the Windows Updates of March. We have issued a hoftix release on March 11. You can read more details about this case in this and this forum post.

Please update to the most recent version for the version level v3 (v3.2.2.558). I will send you the link to the installation file directly by e-mail. Just download and run the installer. It is not required to enter your license key again (if on the same computer). All your Sankey diagram files can then be opened again.

Note: the current version of e!Sankey is 4.1
Peter Müller-Beilschmidt
e!Sankey Forum Moderator
ifu Hamburg GmbH