Author Topic: System.NullReferenceException:  (Read 753 times)

Offline user33

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System.NullReferenceException:
« on: October 28, 2016, 02:41 AM »
Hello,

I have spent all day creating an excel linked sankey flow diagram, which was working fine. I saved my work and quit out of both programs and now when I try to reload the file I was working on I get this error before program quits: "System.NullReferenceException: Object reference not set to an instance of an object."

Can someone please espying what has happened and how I fix this?

Thanks

Offline pbeilschmidt

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  • e!Sankey - show the flow.
    • Umberto - know the flow.
Re: System.NullReferenceException:
« Reply #1 on: October 28, 2016, 08:03 AM »
Hello user33,

sorry to hear you are having issues when trying to open the file in e!Sankey. Is this in e!Sankey 3 or e!Sankey 4? Are you using the latest version (3.2.2.558 or 4.1.1.678 respectively)?

I suggest you send the log file to the e!Sankey Help Desk (support@e-sankey.com). I am sure we can fix this issue. You can access the log file via Menu Help > About or browse directly for the file 'general.txt' at
C:\Users\<USER>\AppData\Roaming\Ifu Hamburg GmbH, Germany\e!Sankey\4.1.1\log\. The information in the file will help to analyse what caused the error.
Peter Müller-Beilschmidt
e!Sankey Forum Moderator
ifu Hamburg GmbH

Offline user33

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Re: System.NullReferenceException:
« Reply #2 on: October 28, 2016, 07:19 PM »
Hi,

I have updated to the latest version and it works perfectly again,

Thanks!