Author Topic: [RESOLVED] Issue with v4.2.1.833 / Entries panel  (Read 741 times)

Offline pbeilschmidt

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[RESOLVED] Issue with v4.2.1.833 / Entries panel
« on: February 01, 2017, 11:28 AM »
We have been receiving several notices from customers in the last 2 days, that an eror message pops up (related to "Parameter name: rowIndex") when closing a Sankey diagram, or sometimes also when performing other actions in the software.

With the help of our users we have now identified that this issue only seems to exist with the latest release of e!Sankey 4 on Windows 7 computers, and is linked to a hidden/closed "Entries" panel. Further, this happens on computers with the latest Windows Update.

We are currently working on a hotfix (patch). We will inform affected users and post here in the forum once we have released an update.

In the meantime we recommend our users that receive this error message to avoid hiding / closing the "Entries" window panel.

We apologize for the inconveniences caused.

For further information please contact the e!Sankey Help Desk (support@e-sankey.com).
« Last Edit: February 07, 2017, 12:06 PM by pbeilschmidt »
Peter Müller-Beilschmidt
e!Sankey Forum Moderator
ifu Hamburg GmbH

Offline pbeilschmidt

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Re: Issue with v4.2.1.833 / Entries panel
« Reply #1 on: February 01, 2017, 01:48 PM »
Our developers were able to identify the reason for this error and could already fix it. We are now conducting further in-depth tests, and will release an official update in the coming days.

Should you be affected by this issue, please contact support@e-sankey.com
« Last Edit: February 03, 2017, 11:32 AM by pbeilschmidt »
Peter Müller-Beilschmidt
e!Sankey Forum Moderator
ifu Hamburg GmbH

Offline pbeilschmidt

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Re: Issue with v4.2.1.833 / Entries panel
« Reply #2 on: February 07, 2017, 12:05 PM »
We released a new version (4.3.0.843) today that fixes the above issue.

Users who receive an error when working with closed "Entries" panel are invited to update to the newest version. The update notifier will indicate the availability of a new version.
« Last Edit: February 07, 2017, 02:37 PM by pbeilschmidt »
Peter Müller-Beilschmidt
e!Sankey Forum Moderator
ifu Hamburg GmbH