Author Topic: Open file saved in trial version in licensed version  (Read 1350 times)

Offline jsantolin

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Open file saved in trial version in licensed version
« on: July 15, 2021, 02:17 PM »
Dear all,
I created a sankey diagram with the e!Sankey pro trial version and now I'm trying to open it in the e!Sankey 5 pro payed version and it doesn't work. I tried both with the .sankey and the .santem formats but I still have the same problem.. Can someone help me?

Best,
J

Offline pbeilschmidt

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Re: Open file saved in trial version in licensed version
« Reply #1 on: July 15, 2021, 02:34 PM »
Hello J,

any diagram files created with a trial version of e!Sankey can of course be opened in the license version.

Make sure that the versions are the same (e.g. if you used e!Sankey 5.1.3 as trial version, don't use an older e!Sankey 5.0.0 as the licensed version).

If you contact the e!Sankey Support Team directly, you will be given further assistance. Send your e-mail to support@e-sankey.com
Peter
e!Sankey Forum Moderator
ifu Hamburg GmbH