e!Sankey-Forum

General Category => Technical Support => Topic started by: apolcaro on March 06, 2021, 10:32 PM

Title: Initializing application window, just freezes at that point
Post by: apolcaro on March 06, 2021, 10:32 PM
Hello everybody, with my sister had this problem, he has a brand-new laptop, and when installed Esankey, no matter if with license or not (he bought a license too), it freezes at ¨Initializing application window¨.

We tried a few things like installing all windows updates, re-installing esankey and rebooting the PC, none work.

She really needs to use the software to work, anyone knows about something similar?, What can we do?

Thank you very much, :D
Title: Re: Initializing application window, just freezes at that point
Post by: pbeilschmidt on March 08, 2021, 08:25 AM
Hello,
your issue is being handled by our e!Sankey support team directly via the help desk.
Users can contact support@e-sankey.com (support@e-sankey.com) any time to get timely assistance