Author Topic: Formatting issues - two computers; same version software  (Read 3002 times)

Offline blackandveatch

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Formatting issues - two computers; same version software
« on: September 25, 2014, 10:08 PM »
My colleague and I are running the same version of e!Sankey pro 3.1 linked to the same excel file on our respective computers.  Her diagram is all well formatted, while mine is not (missing links, missing labels, labels and values in wrong locations, etc.)  Why would this be and how can I resolve this issue right away?  (I will be presenting at a conference this weekend where I plan to review the Sankey diagrams with the participants).  thanks!

Offline Jörn Zietz

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Re: Formatting issues - two computers; same version software
« Reply #1 on: September 26, 2014, 01:20 PM »
Dear blackandveath,

does one of you has set windows display options to a higher value (large fonts, either 120% or 150%)? This may infect label location and in some cases also leads to invisible texts (whole text is clipped, because it does not fit into bounding rectangle of text element)?
If this is the case, you should switch to 100% on both computers.
Otherwise please post screenshots of both computers here or send to our e!Sankey support address: support@e-sankey.com.
Jörn Zietz
e!Sankey Team
ifu Hamburg GmbH